Returns & Refunds
Your satisfaction is very important to us. If you are not fully satisfied with your purchase, you may return it following the guidelines below.
Return period
We accept returns within 30 days from the delivery date.
Return conditions
The product must be unused, unworn, and in the same condition in which you received it.
It must be returned in its original packaging, complete with labels, accessories, and documentation.
Personalized or custom-made items cannot be returned unless defective.
Return procedure
Contact us by email at in**@*********os.com, including your order number and reason for the return.
We will send you instructions and the return address.
Once the product is received and inspected, we will issue a refund within 5-7 business days using the same payment method you originally used.
Return costs
Return shipping costs are the responsibility of the customer.
in case of defective products or incorrect orders, return costs will be covered by us.
Frequently Asked Questions (FAQ)
Can I exchange an item?
We currently do not offer direct exchanges. Please return the item and place a new order.
What should I do if the package arrives damaged?
Contact our customer service immediately with photos of the package and the product. We will arrange a replacement or refund.
Are refunds full or partial?
Refunds apply to the full product price. Initial shipping costs are non-refundable, unless the error is on our part.
Contact Us
For any questions about shipping and returns, our team is here to help:
📧 Email: in**@*********os.com
☎️ Phone: 0035795791045