FAQ

We prepare and hand the order to the courier within 24 hours of confirmation, on working days.

In Italy 5-8 working days with standard shipping, 1-2 days with express. In Europe 5-7 working days. For the rest of the world, delivery times depend on the destination and any customs checks.

In Italy standard shipping is free; express costs 5,90 € and is free for orders from 120 €. European Union 14,99 €, rest of the world 19,99 €.

As soon as the shipment is handed to the courier we send you the tracking code by email.

Yes. For shipments outside the EU, import duties and taxes are the responsibility of the recipient and are requested at the time of delivery.

Write to us straight away at info@kanokimonos.com: if the order has not yet been dispatched we will do our best to change it.

You will find all the charts in our size guide. If you have any doubts, write to us at info@kanokimonos.com: we will help you choose.

Wash at 30 degrees, always. Higher temperatures, tumble drying and aggressive washing damage the fabric and alter its measurements in a noticeable and irreversible way. It is the most important rule for making the garment last: follow it and your kimono will stay with you for years.

No. Damage caused by washing not in line with the care instructions is not a product defect and does not entitle you to an exchange or refund.

Our garments are made following the IBJJF guidelines. However, final approval at competitions always rests with the officials at the check before the match, so we cannot guarantee it ourselves.

Many items are restocked. Write to us at info@kanokimonos.com to find out if and when a product is due back in stock.

Yes, within 14 days of delivery and with the garment in its original condition. Shipping costs are at your expense in both directions: the return of the garment and the dispatch of the replacement.

Write to us at info@kanokimonos.com quoting the order number: we will send you the authorisation and the address to ship to. Returns sent without authorisation cannot be accepted.

14 days from the date of delivery.

Within 5-7 working days of receiving and checking the return, to the same payment method used for the order.

Let us know within 14 days with photos of the garment and the packaging: in these cases all costs are at our expense, we arrange the collection and the replacement or refund.

Write to us straight away with photos of the packaging and the contents: we will arrange a replacement or refund.

We accept the main credit and debit cards. Payment takes place over a secure connection and we do not store your card details.

All you need is your email address: you receive a 6-digit code to enter to log in, with no password to remember.

On the site you will find our virtual assistant, which replies immediately. If a person needs to step in, we reply within 24 hours. You can also write to us at info@kanokimonos.com.

For purchases with reserved conditions, write to info@kanokimonos.com: we will look after you directly.