Refund policy

Returns and refunds

We want you to be happy with what you buy from us. Here is how returns, exchanges and refunds work.

Your right of withdrawal (EU consumers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of the day you (or someone you nominate) receive the goods, without giving any reason.

To exercise this right, tell us clearly before the 14 days are up by writing to info@kanokimonos.com, quoting your order number. You then have 14 days from that message to send the goods back.

If you withdraw, we refund all payments we received from you, including the cost of standard outbound delivery, within 14 days of receiving the goods back or of receiving proof that you have sent them, whichever comes first. If you chose a delivery option more expensive than our standard one, we refund the standard cost. The cost of sending the goods back to us is yours.

Our return policy

On top of your statutory rights, we accept returns and exchanges for 14 days from delivery, under the conditions below.

How to request a return. Log in to your account (the account icon at the top of the site, or "Request a return" at the bottom of every page), open the order and choose "Request a return". You can also write to info@kanokimonos.com or contact us on WhatsApp at +357 95 791045.

Every return must be authorised before you ship it. Write to info@kanokimonos.com with your order number and the reason for the return. We will reply with the authorisation and the address to send the parcel to. Returns sent without authorisation, or to an address other than the one we give you, cannot be accepted or refunded.

Condition of the goods. The item must be unused, unworn and in the same condition in which you received it, with its tags, original packaging, accessories and documentation. Customised items cannot be returned unless they are faulty.

Size or model exchange. You can exchange size or model within 14 days, under the conditions above. Shipping costs are yours in both directions: the return leg and the replacement item. We will tell you the amount before proceeding.

Faulty items or wrong order. If the item is faulty, or you received the wrong one, tell us within 14 days of delivery at info@kanokimonos.com, attaching photographs of the item and of the packaging. In that case all costs are ours: we arrange the collection and the shipment of the replacement, or we issue a refund. This does not affect your statutory rights in case of non-conformity.

Parcels damaged in transit. If the parcel arrives damaged, write to us straight away with photographs of the packaging and the contents: we will arrange a replacement or a refund.

Refunds. Once we have received and checked the return, we issue the refund within 5 to 7 working days, to the same payment method used for the order.

Trade customers. For purchases made under agreed trade terms, write to info@kanokimonos.com and we will deal with it directly.

Kano Co Limited — Karlou & Aimilias Guitmanger 12, Geroskipou Pafos 8201, Cyprus — VAT CY60053482B